Delivery UK

babasafe uk returns

 

All Deliveries ship by Parcel Force/ An Post  Normal Transit times of 1 - 7 Business Days for orders placed before 1.30 pm.

Your delivery details at a glance:

  • Flat-Rate Premium Courier  £4.99 or Free on Selected Items.
  • Same day dispatch before 1 pm ( please read below for more details)
  • Delivery timeframe 1 - 7 working days 
  • Track & Trace service provided with courier service
  • Look at the delivery icon on each product. if it says it's in stock it's in stock. Pre-orders are available on some items.
 

 

Delivery Charges:

We offer a flat rate of £4.99 on all orders to all locations in the UK. On some items, we offer free shipping, if you have multiple items in your shopping basket and just one of them qualifies for free shipping the entire order will be shipped free of charge. Keep an eye out for free shipping codes in your inbox and social media too!

 

Delivery Time frame:

We aim to dispatch your order within 1 business day and our courier will deliver within 2 - 7 working days ( 99% deliverability on this timeframe). Many of our orders are customized and packed to order therefore in busier periods the dispatch timeframe may be extended for some items - the estimated dispatch time will be posted at the time of ordering at the top of the product detail page of the product you are looking to order. Note all of our orders are guaranteed to be sent by premium, tracked and insured delivery but we cannot always guarantee the timeframe due to circumstances out of our control with our courier.

Pre-orders:

On some items, we may offer a pre-order when the item is out of stock but will arrive back into stock soon. The delivery date of that item ( give or take a few days) will appear beside the van icon at the top of each product detail page.

 Pre-ordering how it works

A pre-order is when you have ordered an item that is currently on route to our warehouse and is not in stock at this time as mentioned at the time of your purchase. You have the opportunity at any stage to receive a full and immediate refund or change your order all the way up to the time your order is processed and leaves our warehouse. This, of course, does not affect your right to returning the product later with normal distance selling regulations and our returns policy.

Delivery Schedule

The estimated time of arrival is displayed beside the van icon at the top of the product page on which you are ordering. This date is estimated and while normally accurate this item is arriving by sea freight so please allow some grace period as we cannot control the amount of time our shipments can take for customs clearance etc. If there are any delays we will notify you well in advance.  There is also a possibility of your shipment arriving sooner. Once your item leaves our warehouse you will receive a tracking number and you can expect to receive your item within 2 – 7 business days. Please note once our stock arrives your order will be our no. 1 priority and your order will be processed within 48 hours at the latest.

Payment

Once you hit the preorder button you will be charged the full price of the Products at the time of placing the Pre-Order less any discount coupons provided at the time of purchase. You have the opportunity at any stage to receive a full and immediate refund all the way up to the time your order is processed and leaves our warehouse. This, of course, does not affect your right to returning the product later with normal distance selling regulations and our returns policy.

 


 

Fast Dispatch Promise:

If our website says your item is in stock we guarantee it's in stock. For this reason, you can be assured we will dispatch your goods before 4 pm each business day. You will receive an email once your item has been dispatched to let you know it's on its way.

 


 

Insurance

All orders placed with Babasafe UK are fully insured. If for some reason your item arrives damaged get in touch immediately so we can arrange a replacement. For details on our returns policy click here

 


 

Packaging 

In most cases, your order will arrive in Babasafe branded packaging. If you have a special request for unmarked packaging be sure to let us know and we will arrange this for you. Most of our deliveries won't fit in your letterbox and need to be signed for so please make sure someone is at home to accept the delivery.

 


 

 

Returns

For full details on returns go to the returns page here

 

 


 

At Babasafe, we take great pride in ensuring that your orders reach you in a timely and efficient manner. However, we understand that in the unlikely event that you don't receive your order, issues may occasionally arise during the delivery process. We want to assure you that we are here to assist you in such situations. If, for any reason, your order doesn't make it to your doorstep, please don't hesitate to contact us. To facilitate a prompt resolution, it's crucial that you notify us within 30 days of placing your order, as regrettably, we are unable to trace or address issues for orders older than this timeframe. Your satisfaction is our priority, and we appreciate your trust in us. Rest assured, we will work diligently with the courier to resolve any delivery-related concerns you may have.